FAQs

Yes.

Many dealers assume routing only becomes an issue when switching monitoring providers. In reality, infrastructure can change even when your monitoring relationship stays the same.

Monitoring centers update internet providers, migrate systems, and adjust network environments over time. When that happens, the IP addresses used for signal routing can change.

If your panels are tied directly to those addresses, updates may be required in the field.

No.

IP addresses are tied to the infrastructure they are issued from and cannot be moved between providers the way a phone number can.

That means if your routing depends on a monitoring center’s IP address, you cannot take that address with you.

KeepYourIP creates a routing layer that allows signals to be redirected without changing panel configuration.

If your panels are programmed directly to a monitoring center’s IP address, a change in infrastructure can require updates to those panels.

With KeepYourIP in place, routing changes are handled within the platform. Your panels continue sending signals to the same address, while the destination is updated behind the scenes.

No.

KeepYourIP works with your existing systems. Panels are simply programmed to communicate with your KeepYourIP address instead of a monitoring center’s IP address.

There is no need to replace equipment to use the service.

KeepYourIP acts as a routing layer between your panels and your monitoring center.

Your panels send signals to your KeepYourIP address. From there, KeepYourIP directs those signals to the monitoring center.

Because routing is managed within that layer, changes can be made without affecting the panel configuration.

With KeepYourIP in place, the routing destination can be updated without reprogramming panels in the field.

Signals are redirected within the platform, allowing you to transition without service calls or system disruption.

KeepYourIP is built on redundant, bi-coastal infrastructure with separate data center providers on the East and West Coast.

This design allows signals to continue routing even if one region or provider experiences disruption, supporting consistent signal delivery.

No.

KeepYourIP does not replace your monitoring center. It simply provides a routing layer that sits between your panels and your monitoring provider.

Your monitoring service continues to operate as it does today.

No.

KeepYourIP simplifies how routing is managed by centralizing it within a single layer. Instead of making changes at each panel, adjustments are handled within the platform.

This reduces the need for field work when routing changes are required.